Welcome to Alaf Enterprises. By using our website or services, you agree to follow these Terms and Conditions. Please read them carefully before using our website, booking travel, applying for a study visa, or purchasing any of our Umrah packages.
1. General Terms
These terms apply to all visitors, customers, and users of Alaf Enterprises. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
2. Our Services
Alaf Enterprises provides travel services, Umrah packages, and study visa assistance. We act as an intermediary between you and third parties such as airlines, embassies, hotels, and visa offices. All bookings and services are subject to availability and the policies of these third parties.
3. Booking and Payments
All bookings must be confirmed with valid details and full or partial payment (as required). Prices may change without prior notice due to changes in airline fares, exchange rates, or government taxes. Payments are accepted through our authorized methods only.
Once a booking is confirmed, cancellation or changes may result in fees depending on airline or supplier rules. Alaf Enterprises is not responsible for refunds denied by airlines, hotels, or embassies.
4. Visa and Travel Documents
We provide visa assistance services but do not guarantee visa approval. Final decisions are made by the respective embassies or consulates. It is your responsibility to provide accurate documents and information. Alaf Enterprises will not be liable for any visa refusal or delay.
5. Umrah Packages
All Umrah packages are subject to availability, airline schedules, and hotel arrangements. Prices may vary based on season and package type. Any changes in Saudi government policies, visa requirements, or travel conditions may affect your booking.
6. Study Visa Services
Our consultants provide guidance and support for study visa applications. However, we cannot guarantee visa approval, admission, or acceptance from any university or embassy. The applicant is responsible for providing accurate information and required documents.
7. Cancellation and Refund Policy
Refunds depend on the policy of the airline, hotel, or embassy involved. Service charges, visa fees, and processing fees are non-refundable. Alaf Enterprises will deduct any applicable fees before refunding eligible amounts.
8. Limitation of Liability
Alaf Enterprises is not responsible for any loss, damage, delay, injury, or inconvenience caused by airlines, hotels, embassies, or any third-party providers. We are not liable for circumstances beyond our control, such as natural disasters, political unrest, flight cancellations, or changes in government policies.
9. User Responsibilities
You must provide correct and complete information when using our services. Any false, incomplete, or misleading information may result in service cancellation or delay, and you will be held responsible for the consequences.
10. Intellectual Property
All content on our website — including text, images, logos, and designs — is owned by Alaf Enterprises. You may not copy, reproduce, or distribute our content without written permission.
11. Changes to These Terms
Alaf Enterprises reserves the right to update or change these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Alaf Enterprises
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